The Endurance Hub Ltd
Finance Options
The Endurance Hub can now offer finance through our finance providers, both online and instore.
The application only takes a few minutes and decisions are normally made within 30 mins, so you can do the application and sit down with a coffee/tea while the paperwork goes through.
Please contact us for more details if required.
Vulnerable Customer Policy
Our Commitment
At The Endurance Hub, we are committed to treating all our customers fairly, with respect, and with a focus on their individual needs. We understand that some customers may be vulnerable due to personal circumstances, and we take our responsibility seriously in ensuring they receive the support and assistance they need when considering finance options.
Who is a Vulnerable Customer?
A vulnerable customer is someone who, due to their personal circumstances, may find it difficult to make informed financial decisions. Vulnerabilities may be temporary or long-term and can arise from factors such as:
- Age, disability, or physical health conditions
- Mental health challenges, including stress, anxiety, or depression
- Learning difficulties or low financial literacy
- Bereavement, life events, or sudden financial hardship
- Language barriers or communication difficulties
- Coercion, financial abuse, or fraud risks
How We Support Vulnerable Customers
We are dedicated to ensuring all customers, especially vulnerable individuals, receive clear, fair, and appropriate support when considering finance options. Our approach includes:
1. Clear and Accessible Communication
- Using plain language and avoiding jargon in financial agreements.
- Providing alternative formats (large print, braille, or audio) where necessary.
- Allowing extra time for decision-making and offering explanations where required.
2. Identifying and Assisting Vulnerable Customers
- Training our staff to recognise and respond appropriately to vulnerability indicators.
- Encouraging customers to inform us of any circumstances that may affect their financial decisions.
- Offering additional guidance and directing customers to independent financial advice if needed.
3. Responsible Lending Practices
- Ensuring finance options are suitable and affordable for each customer.
- Conducting thorough affordability checks to prevent financial distress.
- Providing customers with all necessary information to make informed choices.
4. Third-Party Support
- Allowing customers to involve a trusted family member, friend, or advisor in financial discussions.
- Working with organisations that specialise in supporting vulnerable individuals.
- Offering signposting to relevant charities, debt advice services, and financial support organisations.
What to Do If You Need Support
If you believe you may need additional assistance or have concerns about accessing finance, please let us know as early as possible. You can contact our team via:
- Phone: 01706376277
- Email: info@theendurancehub.co.uk
- In-Store: Speak to a member of our team at The Endurance Hub
We are here to help and will always treat your concerns with discretion, respect, and care.
Review and Updates
This policy will be reviewed regularly to ensure it remains effective and reflects best practices. Any updates will be published on our website.
The Endurance Hub – Supporting Every Customer, Every Step of the Way