Finance Options at The Endurance Hub
We’re pleased to offer finance options through our trusted finance providers – available both online and in-store.
Fast & Simple Application:
Takes just a few minutes to complete
Decisions typically made within 30 minutes
Apply while you enjoy a coffee in our shop
How to View & Apply for Finance:
Find the bike you’re interested in on our website.
Look for the V12 Finance box and click it.
Choose your deposit amount and preferred finance product.
View the repayment details instantly.
Apply online or visit us in-store for assistance.
If you have questions or need help at any stage, contact our friendly team.
Vulnerable Customer Policy
At The Endurance Hub, we are committed to treating every customer fairly, with respect and understanding. We recognise that some customers may be vulnerable due to personal circumstances, and we aim to provide the right support when considering finance options.
Who is a Vulnerable Customer?
A vulnerable customer is someone who, because of personal circumstances, may find it harder to make informed financial decisions. This can be temporary or long-term and may include:
Age, disability, or physical health conditions
Mental health challenges (e.g. stress, anxiety, depression)
Learning difficulties or low financial literacy
Bereavement, major life changes, or sudden financial hardship
Language barriers or communication difficulties
Coercion, financial abuse, or fraud risk
How We Support Vulnerable Customers
1. Clear & Accessible Communication
Use of plain language – no jargon
Alternative formats available (large print, braille, audio)
Extra time for decision-making and clear explanations
2. Identifying & Assisting Vulnerable Customers
Staff trained to recognise and respond to vulnerability
Encouraging customers to share relevant circumstances
Providing additional guidance or independent financial advice
3. Responsible Lending Practices
Ensuring finance options are affordable and suitable
Carrying out thorough affordability checks
Giving all necessary information for informed decisions
4. Third-Party Support
Option to involve a trusted family member, friend, or adviser
Collaboration with support organisations
Signposting to charities, debt advice, and financial support services
Need Extra Support?
If you believe you may need additional assistance, please contact us as soon as possible. We will treat your enquiry with discretion, respect, and care.
Contact Us:
📞 Phone: 01706 376277
📧 Email: info@theendurancehub.co.uk
🏪 Visit us: Speak to our team in-store
Policy Review
This policy is reviewed regularly to ensure it reflects best practices. Any updates will be published here.
The Endurance Hub – Supporting Every Customer, Every Step of the Way.